1. Contact us
You can contact us by telephone Monday through Friday from 11am to 6pm EST. Please dial +1 (305) 673-5548 for our direct line.
To contact us by email 24/7, please send use the following email address: email@example.com
To contact us by US Mail, please use the following address:
The Webster Online
1220 Collins Avenue
Miami Beach, FL 33139
Please note that we may modify the TOS from time to time.
Intellectual Property Rights:
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. The Webster tries to ensure that the information on this site is accurate and complete. The Webster does not promise that The Webster 's Content is accurate, error-free. The Webster does not promise that the functional aspects of the Site or The Webster The Webster 's Content will be error free or that this Site, The Webster Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.
Limits on our Liability:
We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us.
We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.
At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and The Webster as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of The Webster, and we shall not be liable for any representation, act, or omission on your part.
If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.
The TOS together with all our policies and procedures will be governed by and construed in accordance with the laws of the State of Florida and the relevant courts of Florida will have exclusive jurisdiction.
The information you provide during registration is used only to provide you personalized services. Account information that you supply will only be used to process requested transactions or to contact you regarding a particular transaction.
We may use purchasing information to generate aggregate reports to help determine how to improve our customers' experience. This data is anonymous and for internal purposes only. The Webster will not disclose customer information to any outside organizations without prior consent of the customer, but may disclose user information to government and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process.
The following third parties may have access to the information collected on this site: The Webster and its agents acting on our behalf who are contractually bound to keep individual and identifying information confidential. Delivery services may only use supplied information for completing your delivery.
We may also use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may remove yourself from our list by logging into your account, and then clicking on 'Newsletter Subscription'. On this page, you can choose to opt-in or opt-out of the email mailing list. You may also remove yourself from the mailing list by clicking on the unsubscribe link that is present in all promotional emails that we send to our customers.
The Webster also collects simple user information by using data-tracking software to track what areas of the site are visited most frequently. This gives us valuable information about those items in which our customers are most interested so we can try to provide a better shopping experience.
- Data collected may be used to help us determine what additional features would be of benefit to you on this site.
- We may tailor the site experience specifically to you based on your current and past activities, which may include offering you products similar to those previously purchased or purchased by others.
- We may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.
- We may use the contact information to contact you by postal mail or email to market products or services unless you specifically request otherwise.
Opt-in and Opt-out Provisions:
We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using authorize.net, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered user of the Webster, we will securely store your credit card details on our systems. These details will be fully encrypted and only used to process card transactions initiated by you.
To help ensure that your shopping experience is safe, simple and secure The Webster uses Secure Socket Layer (SSL) technology.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
Safeguarding your Personal Information:
Where we have given you (or where you have chosen) a user identification code, password or any other piece of information as a part of a registration scheme or a security procedure to enable you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. In particular, you should not share your password with anyone who is not of legal age to enter into contracts and purchase goods in the country or other territory in which you are located or are accessing the Site or to anyone in a country or other territory where use of the Site is not permitted.
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorized use. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal Information, we cannot guarantee the security of the data you transmit to the Site; any transmission is at your own risk. Once we have received your information, we will use reasonable efforts to try to prevent unauthorized access.
Questions or Complaints:
Should you have any questions or complaints regarding the policies described above, please go to the Contact Us section of this website and send an email to the relevant department.
4. Ordering & Payments
Acceptance of your Order:
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email will be titled “Order Acknowledgment” and is NOT an acceptance of your order, just a confirmation that we have received it.
Acceptance of your order and completion of the contract between you and The Webster occurs when we email you to confirm the goods have been dispatched.This email will be titled “Order Fulfillment”. The sale contract is therefore concluded in Florida, USA, and the language of the contract is English.
You may cancel your order between the time you receive the Order Acknowledgment email and the Order Fulfillment email.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
Payment can be made by Visa, MasterCard, American Express, Discover, and any other methods that may be clearly advertised on the Site from time to time.
Payment will be debited and cleared from your account upon dispatch of your order by The Webster. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to The Webster, we will not be liable for any delay or non-delivery.
5. Returns & Exchanges
Exchange requests or returns on FULL-PRICED merchandise are accepted by mail or in The Webster store with the original receipt within 7 business days of receipt of purchase
PLEASE NOTE:All SALE purchases are FINAL SALE.Please shop carefully as returns or exchange requests on SALE merchandise will not be accepted.
The first step in processing your return is to obtain a Return Merchandise Authorization (RMA) number from The Webster. This RMA number should be requested by sending an email to firstname.lastname@example.org within 24 hours of receiving your order. In this email, you should describe the reason for the return or the exchange. Unidentified returns may be returned to the sender. Please note that issuance of a RMA does not guarantee a replacement or a refund. Acceptance of a Return or Exchange:Please not that Items should be returned unused and with all Webster and designer garment tags still attached (please see instructions below).. Returns that are damaged or soiled may not be accepted and may be returned to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email email@example.com if any of your purchases have been delivered without Webster tags. All shoes should be tried on a carpeted surface before wear. Briefs, bathing suits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip, where such strips exist. Returns that do not have this strip or which are soiled may not be accepted, and may be sent back to the customer without a refund.
Colors:We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
Damaged Package:Please inspect your package carefully and refuse delivery if the package is visibly damaged. If you do not refuse shipment and realize the package is damaged at a later moment, please maintain the original packaging and try to take a picture of it. Please contact firstname.lastname@example.org with 24 hours to confirm that said damage happened during shipping and is not a result of use or misuse of the product.
Faulty Goods:Goods may be considered faulty if they are damaged at the moment they were received. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund or a store credit.
Shipping Exchanges and Returns:
Please note we can only exchange items for a different size, based on stock availability.
Shipping is complimentary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
By Mail – FREE: With your RMA, you will receive a pre-paid RETURN LABEL (insurance included). Place the RMA inside the box, use the RETURN LABEL and drop your exchange at a UPS store. Once received, we will process your exchange and mail back to the original shipping address processed with your order.
6. Shipping Policy
Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm EST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.
The Webster offers three types of shipping options for delivery within the United States. At this time, we are unable to ship to P.O. Boxes or APO addresses.
All packages are shipped via UPS and we offer the following shipping options:
- Ground (5 to 7 business days) : $15
- 2nd Day Air (2 business days): $30
- Next Day Air (1 business day): $50
Please note that from time to time The Webster will offer free Ground shipping on all purchases over $500, excluding taxes. This is a temporary promotional offer and The Webster is in no way obligated to keep that offer in place.
Customers purchasing from a country other than the US will be served as DDU (Delivery Duty Unpaid), and will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, The Webster is not responsible for any delays caused by destination customs clearance processes.
Tracking your order:
You can check the current status of your shipment by signing into your account and selecting ORDER STATUS. Simply type in your unique air waybill number, which we emailed to you in our Order Fulfillment email, and we will track your shipment for you.
The Webster will store a record of your transactions for a minimum of one year.
Insurance & Delivery:
The Webster insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by The Webster and transfer of responsibility in the same way